Technology Services

Technology services provides support for instructional technology through planning, purchasing, installation, and technical support. Installment purchasing is also a key element of this program.

Subscription is through a base fee, and technical support is offered for full or half days. Two tiers of technology support are available to districts.

Participation in Co-Sers 524/527 is required in order to participate in this Co-Ser. 

IT Risk Assessment 

ONC BOCES Technology Services has partnered with Dox Electronics to offer a new IT Risk Assessment Service. This service provides insight into the network environment from a security and technological perspective. There are three areas available for this assessment: Information Security Assessment, IT Governance Controls and Policy Assessment and Data Loss Detection Assessment. For additional information on this service, please click here

Technology Support for Districts

Purchasing either level of support requires participating in the base for this Co-Ser and the base for Co-Ser 524/527. Support is offered for full or half days.

Desktop Support

This support level provides assistance in the installation, configuration, and maintenance of all desktop technology, including workstations, printers, scanners and other peripherals. 

Microcomputer Specialist

In addition to providing desktop support, this level provides systems-level support, including supporting servers, network equipment, account management, and backups.

Technology Purchasing

Straight Purchases

Schools participating in the Instructional Technology Co-Ser may purchase approved technology equipment through ONC BOCES and receive BOCES aid on their purchases. ONC BOCES also participates in several different bids, including the New York State Instructional Technology Consortium, which allows us to obtain lower pricing as a result of volume purchasing. Purchasing is handled by ONC BOCES on behalf of the district.

Installment Purchase Agreements

Participating school districts also have the option of purchasing equipment through an installment purchase agreement (IPA) arranged by ONC BOCES. IPA’s are loans with terms of 2-5 years and school districts receive BOCES aid on IPA payments. This purchase option allows school districts to replace more equipment at a lower initial cost to the district. In subsequent years, the aidr eceived on the IPA payments may offset some of the cost of the IPA’s yearly payments.

Other Technology Service Offerings

E-Mail & Mobility Service and Archiving

ONC BOCES provides an e-mail service to participating school districts that includes: administration and set-up of all e-mail accounts for the district, initial training of end-users, the migration of the e-mail domain and daily backups. Email services include client and web access services, unlimited email accounts, group accounts and daily management of the email system. Mobility services provide participating districts with the ability to access their email, calendar and contacts on mobile devices such as iPads, iPhones and Android tablets and smartphones. Additionally, ONC BOCES will provide archiving and spam filtering of all e-mail accounts.

Website Services

ONC BOCES works with SharpSchool to provide website design and hosting services. When this service is purchased through ONC BOCES, school districts will receive BOCES aid on the purchase.

Disaster Recovery and Backup System

ONC BOCES provides a comprehensive disaster recovery and backup system to participating districts. This system includes hard-disk based backup and features recovery and restoration capabilities. This system requires minimal user intervention which reduces time-consuming backup supervision and human error factors. This solution also satisfies state auditors’ requirements for off-site school disaster recovery/backup. Each school district has a Data Protection Unit (DPU) server. This DPU backs up the district’s servers daily. Each district DPU sends their backups to the ONC BOCES Data Protection Vault nightly via a high-bandwidth, secure connection.

iPad Repair Service

ONC BOCES provides a diagnostic and repair service for iPads. This service is generally $150 per device, unless damages dictate a higher cost. 

Mobile Device Management

This service allows for the remote management of school-owned mobile devices, including pushing apps to devices, remote unlock and other management services. It is compatible with most operating systems and devices.  

Digital Signage

ONC BOCES offers a hosted digital signage system for your school. We have a digital signage system through VISIX that allows for customized content. 

For additional information, contact:

Technology Services 
Genevieve Ballard 607-286-7715 Extension 2402
Susan Gates 607-286-7715 Extension 2400